Account and Data Deletion

This page explains how you can have your account and associated data deleted in the Zardekon: Imperial Wars mobile game developed by 8Bit Grup Bilişim Danışmanlık Yazılım Ltd. Şti..

Account deletion steps

1. Send an email. From the email address registered to your game account, send an email to [email protected] with "Account Deletion Request" in the subject line.
2. Identify your account. In the email, include your civilization name (in-game username) and, if possible, the name of the world you play in.
3. Verification. To verify that the account belongs to you, the request must come from the email address registered to the account. If you write from a different address, we may ask for additional verification.
4. Confirmation. When we receive your request, we will send you a confirmation email. Your account and data will be deleted within 30 days at the latest; you will be notified when the process is complete.

If you cannot send an email, you can also get support by phone at +90 850 532 59 20.

Data that is deleted

• Account information: email address, password hash, civilization name, language preference
• Your village, buildings, resources, units and troop movements
• Your clan membership and join requests (in a clan you founded, founder status is transferred to another member or the clan is disbanded)
• Your marketplace offers and shipments
• Your side in battle reports, your attack/defense points and your ranking record
• Session tokens and ad reward records
• Your clan chat messages are deleted or anonymized by removing your name

Data that is retained and for how long

• Purchase and invoice records (order number, pack type, date, amount): kept for up to 10 years as required by the Turkish Tax Procedure Law and the Turkish Commercial Code, and not used for any other purpose.
• Security records (server logs): kept for a limited period for legal obligations and abuse prevention, then deleted.
• Support correspondence: kept for 1 year so that we can show your request was concluded.

Account deletion cannot be undone. If you have an active premium pack, its remaining time ends with the deletion and is not refunded.

Deleting data without deleting your account

If you want to keep your account but have certain data deleted (for example, your clan chat messages), you can write to [email protected] from the email address registered to your account, specifying which data you want deleted. Your request will be concluded within 30 days at the latest.

Create data deletion email

Developer information

For more information, please see our Privacy Policy and KVKK Privacy Notice.